CHAPTER 1
Which of the following is not an essential element of human communication?
a. People
b. Channels
c. Noise
d. Feedback
e. Negativism

Noise
a. Must contain sound
b.  Is created only by psychological sources
c. Is anything that interferes with or distorts our ability to send or receive messages
d. Should be absent from communication

Is the strategy giving in reluctantly, and agreeing to make conversation hoping that the person will go away quickly.
a. disqualification
b. rejection
c. acceptance
d. thought as communication

The needs for inclusion, control and affection is described for
a. David J. Schwartz
b. George Bernard
c. William Schutz
d. Janet Beavin

Which element is the content of communicative act.
a. people
b. messages
c. feedback
d. effect

CHAPTER 3
Your self-concept
a. Consists of everything you think and feel about yourself
b. Will never change
c. Is rarely, if ever, reflected in the roles you play
d.  Is always positive

The expectations we have for ourselves rather than the expectations others have for us is called...
a. self-awareness
b. galate effect
c. self-fulfilling prophecy
d. Pygmalion effect

The sort of person you perceive yourself to be refers to
a. self-esteem
b. self concern
c. self-concept
d. self-image

According to which psychologist, "Pessimists can learn to be optimist.
a. Martin seligman
b. Eric Berne
c. Johari Window
d. Henry Higgins
 

CHAPTER 4
During the perception process, we
a. Are passive
b. Absorb stimuli as a sponge, absorbs water
c. Do not select, organize, or evaluate
d. All of the above

Involves making a negative prejudgement based on a membership in a social category.
a. prejudice
b. stereotypes
c. allness
d. primacy effect

Barriers to perception maybe all the following except
a. selective exposure
b. gender and perception
c. first impression
d. perceptual sets

Developed the term allness to refer to the false belief
a. Joseph Luft
b. Harrington Ingham
c. Paul Chance
d. Alfred Korzybski

Is the desire to see exactly as we have seen in the past.
a. perceptual constancy
b. selective perception
c. culture and perception
d. gender and perception

CHAPTER 5

The “triangle of meaning” was developed by
a. Ogden and Richards
b. Sapir and Whorf
c. S.I. Hayakawa
c. Lewis Carroll
d.  Stuart Chase

Relates the words change meaning from one region of the country to another
a. meaning and place
b. meaning and culture
c. meaning and time
d. meaning and power

Who said "Learning to use language intelligently begins by learning not to used language.
a. John Condon
b. S.I. Hayakawa
c. Stewart Chase
d. Jonathan Swift

CHAPTER 6

All of the kind of human responses not expressed in words are called
a. paralanguage
b. nonverbal communication
c. kinetics
d. Proxemics

Body language maybe all of the following except
a. facial expression
b. posture
c. eyes
d. paralanguage

How much is the social distance between two people on the average
a. 12 feet to limit of sight
b. 18 inches to 4 feet
c. l4 feet to 12 feet
d. 0 to 18 inches

No matter how hard one may try, one cannot not communicate was pointed out by
a. Peter Reilly
b. Paul Watzlawick
c. Arthur Conan Dyle
d. Sigmund Freud

CHAPTER 7
On the average, about how much of our communicative time is spent listening?
a. 15%
b. 16-30%
c. 45-50%
d. 75%

CHAPTER 8
We want others to pay attention to us and take the time to understand us. This is an example of our need for
a. inclusion
b. affection
c. control
d. all of the above

CHAPTER 9
Which of the following emotions typically results from interference with pursuit of our goals?
a. surprise
b. happiness
c. sadness
d. anger
e. fear
 
 
 
 
 
 
 

CHAPTER 12
According to Black and Mouton, if you are a “5/5” on their conflict grid your guiding principle is
a. compromise
b. neutrality
c. problem solving
d. competition
e. avoidance

CHAPTER 13
Every phase in the systematic speaking preparatory sequence should consume an equal amount of time.
a. true
b. false